I'm using this app in South Korea. The app displays 33,000 KRW for the lifetime license, but when I proceed to payment, it charges 49,000 KRW. How can I fix this issue?
With version 2.0, the price of the lifetime unlock increased in Korea from ₩33,000 to ₩49,000. The app had saved the old price on your device and failed to refresh it.
The amount you were charged was correct, but showing you an outdated price was a bug on our side, and we sincerely apologize. This will be fixed in the next update.
To make up for the inconvenience, we’ll make sure you receive a full refund, and your lifetime access is on us. We’ve emailed you the steps. Thanks again for reporting this.
모모
•
Aug 7
ShotGlide
Team•
Aug 7
Thank you for reporting this, and apologies for the trouble. We are looking into this issue now and will follow up shortly.
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Comments3
ShotGlide
Aug 7
Thanks for your patience. We found the cause.
With version 2.0, the price of the lifetime unlock increased in Korea from ₩33,000 to ₩49,000. The app had saved the old price on your device and failed to refresh it.
The amount you were charged was correct, but showing you an outdated price was a bug on our side, and we sincerely apologize. This will be fixed in the next update.
To make up for the inconvenience, we’ll make sure you receive a full refund, and your lifetime access is on us. We’ve emailed you the steps. Thanks again for reporting this.
모모
Aug 7
ShotGlide
Aug 7
Thank you for reporting this, and apologies for the trouble. We are looking into this issue now and will follow up shortly.