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ISSUE WHEN DRAWING USING APPLE PENCIL PRO

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I have an M4 13' IPad Pro and an Apple Pencil Pro and when i draw on the frame (a squiggle/ ine/ anything) everything on that frame will disappear. When i tap the screen with the pencil, my drawings come back, but will disappear again when i remove the pencil from the display.

I can tap to go back to the previous frame, then back again to the current frame and the drawings are there, and they stay there - until i start drawing again with the pencil. Initially i thought it was my palm, but i noticed it more when it was only the pencil touching the display!

Posted by Leslie Bradley ·
2 comments

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Comments2

  • ShotGlide

    Team•

    May 17

    Thanks again for the report.

    We’ve been investigating, but haven’t been able to reproduce the bug, so we added a built-in diagnostic tool in the new update.

    If you could:

    1. Update to the latest version from the App Store (1.5.1)

    2. Reproduce the issue

    3. Go to Sidebar > Settings > Tap 'Logs' to copy the debug logs

    4. Paste them into an email to support@shotglide.com

    Thanks so much for your help. That should tell us what causes the bug on your device.

    P.S. The arrows have also been moved out of the way in Focus Mode, so they shouldn’t interfere with drawing anymore.

  • ShotGlide

    Team•

    May 16

    Thanks for the detailed report, this is really helpful. We’re investigating both drawing issues you reported.